Returns and Refunds
Eligible Reasons
- The product arrived damaged or melted.
- The wrong item was shipped.
- The product was expired.
- The packaging was visibly tampered with.
Report Window and Evidence
Report an eligible issue within 24 hours of delivery. Include clear photos of the product and its packaging. Email [email protected] or call or WhatsApp 01575558436.
Non-Returnable
- Opened or partially consumed items.
- Damage caused by customer misuse or storage.
- Change of mind.
nemahBites pays the return-shipping cost for eligible cases.
Refunds
Approved refunds are processed within 3–5 business days to the original payment method. Cash-on-delivery orders are refunded by bank or mobile-wallet transfer.